WILMINGTON, DE — Phreesia has been awarded the title of 2025’s Top-Rated Vendor for Patient Registration and Intake Solutions for Ambulatory and Physician Practices by Black Book Research. This recognition highlights Phreesia’s commitment to enhancing front-end revenue cycle management (RCM) processes and improving patient experiences in healthcare settings.
The annual awards program, informed by feedback from over 11,500 healthcare finance professionals, administrators, and RCM specialists, identifies vendors excelling in bolstering financial performance and operational efficiency within healthcare organizations. “It’s an honor to be named a top-rated vendor by Black Book Research,” stated Chaim Indig, CEO of Phreesia. He emphasized that their solutions assist healthcare organizations in overcoming RCM challenges while fostering stronger financial outcomes and patient satisfaction.
The survey results reveal a critical trend regarding the importance of effective front-end processes in RCM. Nearly 89% of respondents indicated that delays or inaccuracies in patient registration and intake significantly affected cash flow, claim denials, and overall patient satisfaction in 2024. Additionally, 77% of healthcare provider organizations increased investments in automation tools for patient access and insurance eligibility verification, a noticeable rise from 63% in 2023. This shift underscores the growing reliance on digital solutions in the healthcare sector.
Significance of Efficient Patient Access
According to Doug Brown, Founder of Black Book Research, “Efficient patient access and front-end management processes are foundational to revenue cycle success.” He noted that this year’s top vendors distinguished themselves through exceptional performance in automation, accuracy, and ease of integration, leading to measurable financial improvements and enhanced patient experiences.
The comprehensive evaluation by Black Book Research assessed vendors across three core categories essential to revenue cycle performance: financial clearance and eligibility, insurance verification, and patient registration and intake solutions. The rankings differentiated between inpatient facilities and hospitals versus ambulatory and physician practices, ensuring that each sector’s unique requirements were addressed.
Phreesia’s ongoing investment in digital patient intake and access solutions has solidified its position as a leader in the healthcare technology space. The company supports healthcare organizations in navigating the increasingly complex administrative and financial landscape while maintaining a focus on patient satisfaction.
As healthcare organizations continue to grapple with the demands of effective revenue cycle management, Phreesia’s recognition as a top vendor reflects its strategic approach to enhancing operational efficiency and improving patient interactions.
