LA Metro Halts Tap-to-Exit Program Amid Rise in Security Incidents

The Los Angeles Metro has suspended its tap-to-exit pilot program after significant safety concerns were raised. Initially launched to combat crime and drug use on public transit, the program led to a notable decrease in security incidents at some stations. However, the decision to pause the initiative has resulted in a troubling resurgence of safety issues.

The tap-to-exit program began last year at key locations, including the Metro B Line, which connects North Hollywood to Union Station. Early results were promising, with reported security incidents decreasing by 40% on the B Line. The program required riders to tap their Metro cards upon arrival to verify fare payment, a measure implemented in response to rising crime rates, particularly linked to fare evasion.

Despite the initial success, the Los Angeles Fire Department expressed concerns regarding potential bottlenecks at exit gates during emergencies. As a result, LA Metro paused the program in early April 2024 while both agencies sought a viable solution.

Following the suspension, statistics reveal a troubling trend. Union Station experienced a staggering 116% increase in security incidents, while North Hollywood reported a 67% rise. Data from the Los Angeles Police Department indicated a surge in “narcotics activity” on the B Line, marking a return to the safety issues the program aimed to alleviate.

The financial implications have also been significant. During the first month after the program was halted, fare revenue dropped by nearly $35,000 across the affected stations. This decline highlights the interconnectedness of safety and financial stability within the transit system.

In June, LA Metro submitted a “request for modification” to the Fire Department, seeking to reinstate the tap-to-exit program. The agency is currently working to provide engineering and architectural drawings of the faregates at North Hollywood Station to the Fire Department within 30 days. As discussions continue, the outcome remains uncertain.

Despite these setbacks, LA Metro is committed to implementing the tap-to-exit program at all end-of-line stations, including the new A Line terminus in Pomona, set to open later this week. Metro officials emphasize that the program will proceed only with the support of the Los Angeles County Fire Department, which oversees Pomona.

This situation underscores the ongoing balancing act between enhancing safety measures and maintaining efficient transit operations. The forthcoming presentation to the LA Metro operations, safety, and customer experience committee will also address ongoing pilot programs focused on weapons detection and improved faregates.

As LA Metro navigates these challenges, the impact on both rider safety and financial health remains a pivotal concern for the transit agency and the communities it serves.