Shopify Outage Hits Thousands on Cyber Monday, Recovery Underway

URGENT UPDATE: A significant outage at Shopify is impacting thousands of merchants just as shoppers flock online for Cyber Monday, one of the year’s busiest shopping days. As of 11 a.m. EDT, reports of login issues peaked at approximately 4,000 on Downdector, a site that tracks online service disruptions.

The outage is severely disrupting retailers’ ability to process transactions, manage inventory, and fulfill orders. With Adobe Analytics predicting a record-breaking $14.2 billion in online sales today—a 6.3% increase from last year—the timing could not be worse for Shopify users who rely on the platform to drive their business.

In a status update released at 2:31 p.m. EDT, Shopify announced that it had identified and resolved the issue affecting its login authentication flow, stating that it was “seeing signs of recovery.” Despite this, many merchants remain anxious as they work to regain full functionality during peak shopping hours.

The Canada-based e-commerce giant has not yet responded to requests for additional comments regarding the incident. As businesses scramble to recover, the ongoing situation underscores the vulnerabilities of relying on a single platform for critical retail operations.

Merchants using Shopify for online sales, payment processing, and inventory management are urged to monitor their systems closely as the company works to restore full service. Customers are also advised to check back frequently for updates on their orders.

As this situation develops, observers are keenly watching how quickly Shopify can stabilize its services and what impact the outage might have on overall sales figures for Cyber Monday. The stakes are high as retailers aim to capitalize on consumer spending during this crucial shopping season.

Stay tuned for more updates as Shopify works to resolve the situation and ensure that merchants can return to business as usual.