WestJet Reverses Seating Changes After Passenger Backlash

WestJet Airlines, a leading Canadian low-cost carrier, has announced plans to revert recent changes made to its seating configuration. The airline faced significant backlash from customers after it began a process called “densifying,” which involved adding extra rows of seats to its Boeing 737 aircraft. This change reduced the seat pitch in economy class to a mere 28 inches, raising concerns about comfort and safety. In response to strong customer feedback, WestJet has decided to remove the additional row of seats and restore its previous layout by the end of 2026, according to Chief Executive Officer Alexis von Hoensbroech.

The decision to increase seating density initially aimed to maximize capacity and generate additional revenue. However, it quickly became clear that customer satisfaction was severely impacted. Passengers expressed discomfort with the reduced personal space, prompting the airline to reconsider its approach. WestJet’s experience serves as a reminder for airlines worldwide about the importance of listening to customer concerns.

Further demonstrating the evolving landscape of air travel, AnguillAir has launched nonstop flights from Boston to Anguilla, marking the first direct service between this northern Caribbean island and the northeastern United States. Operated by BermudAir, flights depart Boston on Wednesdays and Saturdays at 10:20 a.m. and arrive at the newly expanded Clayton J. Lloyd International Airport (AXA) at 16:00. Return flights leave Anguilla at 17:05 and arrive back in Boston at 20:50. Roundtrip fares start at approximately $680, providing travelers with access to one of the Caribbean’s most beautiful destinations, known for its stunning beaches.

In addition to developments in airline seating and routes, the travel industry is also adapting to the needs of various traveler demographics. This month, author Teresa Bergen expanded her original “Sober Travel Handbook” into a comprehensive 190-page guide aimed at nondrinkers. The book offers practical advice for individuals seeking to navigate travel in a society where alcohol consumption is prevalent. Bergen shares insights from personal experiences and includes contributions from other travelers and addiction experts.

The guide covers a broad range of topics, including preparation for sober travel, building support networks, and tips for dealing with social situations involving alcohol. Bergen also provides a selection of “sober trip ideas” that encourage travel to destinations where drinking is not the focus, such as US national parks and international locales where alcohol consumption is less common.

Bergen’s book features lighthearted illustrations of her alter ego, Sober Cat, adding an engaging element to the practical advice. The “Sober Travel Handbook” is available for purchase through Microcosm Publishing for $14.99 and is designed to empower individuals to explore the world without the influence of alcohol.

As airlines and travel resources evolve, the emphasis on customer feedback and diverse travel experiences continues to shape the industry, reflecting the changing preferences of modern travelers.